Terms of Service

By creating a Koapath account or using either Koapath app, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the apps.

Koapath is a marketplace and a management tool. It connects trainees with independent private fitness coaches and provides the tools those two people use to manage plans, progress and messages.

There are two apps: Koapath for trainees, and Koapath Coach for coaches. Koapath Coach is also available on the web. These terms apply to all of them.

• Koapath is not a medical provider. We do not provide medical, nutritional or clinical advice. What a coach gives you is general fitness guidance, not medical treatment.
• Koapath is not your coach. Coaches are independent providers. They are not our employees or our agents, we do not deliver the coaching ourselves, and we are not a party to the coaching relationship beyond running the platform it happens on.
• Talk to a doctor first. You should consult a physician before starting any exercise or nutrition programme, and you especially should if you have a medical condition, are pregnant, or are recovering from an injury. You follow fitness guidance at your own risk.

• You must be at least 18 years old to use Koapath.
• You are responsible for your account and your sign-in credentials. Tell us straight away if you think someone else has access to your account.
• You are responsible for the accuracy of what you enter — particularly your health information, because your coach relies on it to keep you safe.
• One person per account. Do not impersonate anyone or misrepresent your credentials.

You agree to give accurate information about your health and your goals, to follow the safety guidance your coach gives you, and to treat your coach respectfully. Tell your coach if your health circumstances change.

You additionally agree to:

• give truthful profile information, genuine certifications and transparent pricing — no invented credentials and no misleading claims;
• coach professionally and lawfully, and not give medical advice you are not qualified to give;
• hold any licence, registration, insurance or tax status required for the services you offer, wherever you and your clients are;
• respect trainee privacy, and use a trainee's health data only to coach that trainee;
• comply with our content and conduct rules.

Koapath checks a coach's identity, but it does not verify every qualification a coach lists. Being listed on Koapath is not an endorsement of a coach's qualifications, and our identity check is not a professional licence.

A trainee's health data is given to you in confidence. Misusing it, or sharing it outside the app, is a serious breach of these Terms and may also breach data protection law.

Do not use Koapath unlawfully. In particular, no harassment, no spam, no abuse, no scraping, no reverse engineering, no circumventing the store payment system, no posting unsafe or extreme content, and nothing that interferes with the service for other people. We may remove content and suspend or close accounts that break these rules.

Koapath offers auto-renewing platform subscriptions, such as Coach Pro for coaches. You can buy them in the app through the Apple App Store or Google Play, or, for coaches, on the Koapath Coach website. They are managed with RevenueCat. The following terms apply to those subscriptions.

• The title, duration and price of each subscription are shown before you confirm the purchase. Prices are shown in your local currency where the store supports it.
• On the App Store, payment is charged to your Apple ID account when you confirm the purchase. Your subscription renews automatically unless you turn off auto-renew at least 24 hours before the end of the current period, and your Apple ID is charged for the renewal within the 24 hours before the period ends, at the price shown for the next period. You can manage and cancel it in your Apple ID account settings.
• On Google Play, payment is charged to your Google Play account. The subscription renews automatically until you cancel it in Google Play.
• On the Koapath Coach website, payment is charged to the card you enter at checkout, processed by Stripe through RevenueCat. The subscription renews automatically until you cancel it, using the link in your purchase receipt or by emailing us.
• Cancelling stops the next renewal; your access continues until the end of the period you have already paid for.
• If a free trial is offered, its length is shown before it starts. A Coach Pro trial that asks for no card ends without any charge. Any unused part of a trial is forfeited when you buy a subscription covering the same entitlement.
• Refunds for App Store and Google Play purchases are handled by Apple or Google, under their policies. We cannot issue them ourselves. For web purchases, email us.

A platform subscription never includes an individual coach's fee. Coaching is paid for separately, as described next.

• When you buy a plan from an individual coach, you are paying for a service delivered by a human being.
• Coaches are paid directly by their clients. You and the coach agree and settle payment between yourselves. Koapath does not collect that money, take a fee or commission on it, or issue a receipt for it.
• Confirming a package in the app records what was agreed and the dates you have access; it is not proof that you paid.
• Refunds, receipts, taxes and disputes for coaching payments are between you and the coach. Koapath support cannot refund money it did not collect.
• If Koapath ever starts taking coaching payments itself, we will update these Terms before it does, and the app will show the full price, including any fee, before you confirm.

• Coaches are paid directly by their clients. Koapath does not collect, hold or transfer client money for coaches, and takes no fee or commission on it.
• A coach must accept Koapath's Independent Coach agreement and keep an active Coach Pro subscription, and is responsible for collecting payment, receipts, tax, refunds, disputes and compliance.

• You keep ownership of what you submit — your transformation photos, your messages, your logs. You grant Koapath a limited licence to host and display that content solely in order to operate the service for you and your coach.
• Coaches keep the rights to their own plan and library content. Koapath hosts it to deliver it to that coach's clients.
• We do not use your content to train models, and we do not publish your private content. The public parts of a coach profile are shown to trainees and on our website because that is their purpose.

The service is provided as is, without warranties. We do not promise particular fitness results, that any given coach will be available, or that the service will be free of errors.

To the fullest extent the law allows, Koapath is not liable for the conduct, advice, qualifications or outcomes of independent coaches, nor for indirect or consequential losses. Our total liability to you is limited to the amount you paid Koapath in the 12 months before the claim.

Nothing in these Terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, or for fraud.

You can stop using Koapath and delete your account at any time — see the account deletion page. We may suspend or close an account that breaks these Terms or the law. Closing your account ends any active billing.

We may update these Terms. If a change materially affects you, we will tell you in the app before it takes effect. Continuing to use Koapath after a change means you accept it. If you do not accept it, you can close your account.

These Terms are governed by the laws of the United Arab Emirates. Disputes are subject to the jurisdiction of the courts of Dubai, UAE. If you are a consumer, this does not deprive you of the protection of any mandatory consumer law in your country of residence.

Questions about these Terms go to team@koapath.com.